Terms of Carriage

Booking

All journeys must be pre-booked through Abbey Belvedere Cars. Our vehicles cannot be hailed on the street. A booking is confirmed when we send you a confirmation by email, message or phone.

Fares

Your fare is quoted before you travel and is for the whole vehicle, not per person. The fare confirmed at booking is the fare you pay, unless you change the journey, add stops, or ask for extra waiting time, in which case we will tell you the new price.

Changes and cancellations

Please tell our dispatch desk as early as you can if you need to change or cancel a booking. Any cancellation terms that apply are shown when you book.

Waiting time and delays

On airport pickups we track your flight and adjust the pickup time. Waiting time beyond the time included in your booking may be charged and will be explained to you before you travel.

Passengers and luggage

Please book a vehicle that suits your party and luggage. Tell us at booking if you need a child seat or have special requirements, and we will do our best to help. Passengers must wear seat belts and treat the vehicle and driver with respect.

Lost property

If you leave something in a vehicle, contact our dispatch desk with your booking details and we will check with the driver.

Complaints

If something was not right, please tell us. Contact our dispatch desk or email us and we will look into it promptly.